Factbook Hosting, Domain Registration Terms and Conditions 

1.       DEFINITIONS AND INTERPRETATION

1.1.      All definitions contained within these Specific Terms and Conditions have the same meaning as those set out in the General Terms and Conditions of Supply. unless specified below, in which case they will have the meaning specified herein:

1.2.      "Domain Name" means a name registered, or to be registered, with a Registry for use as part of your URL;

1.3.      "Domain Name Registration Services" means the registration of a Domain Name with a Registry

1.4.      "Domain Name Services" means the Domain Name Registration Services, the Domain Name Privacy Services, and the Domain Name Transfer Services or any or all of them;

1.5.      "Domain Name Transfer Services" means the transfer of a Domain Name from us to an alternative third party provider.

1.6.      "Intellectual Property Rights" means any intellectual property rights of any nature, including but not limited to any and all inventions, patents, design rights, database rights, copyright moral rights, know-how, trade secrets, confidential information, trademarks, service marks, trade names and goodwill; and

1.7.      "Registry" means an organisation responsible for holding and processing all records for particular Domain Name extensions.

1.8.      These Specific Terms and Conditions are supplemental to and shall incorporate our General Terms and Conditions of Supply. Except to the extent they have been expressly varied by these Specific Terms and Conditions, the provisions of the General Terms and Conditions shall remain in full force and effect and these Specific Terms and Conditions shall be governed by the provisions contained therein.

1.9.      Notwithstanding the provisions of clause 1.8, in the event of any conflict and/or any inconsistencies between the provisions of these Specific Terms and Conditions and the provisions of our General Terms and Conditions of Supply, the provisions of these Specific Terms and Conditions shall prevail.

2.       THE DOMAIN NAME SERVICES

2.1.      In accordance with clause 1.8 and 1.9 above, we shall provide the Domain Name Services to you subject to the terms of these Specific Terms and Conditions and our General Terms and Conditions of Supply.

2.2.      Notwithstanding the provisions of clause 2.1 above, the provision of the Domain Name Service is subject to acceptance by you of the terms and conditions of each relevant Registry, including but not limited to, any terms, rules, regulations and policies and any dispute resolution procedure published by the relevant Registry in connection with the Domain Name Registration Service and which are in force from time to time (the "Registry Terms").

2.3.      You agree that you will, at all times, comply with the Registry Terms and acknowledge that it is your responsibility to familiarise yourself with the Registry Terms prior to submitting a Customer Application to us for the Domain Name Services or any renewal of the Domain Name Services.

2.4.      In the event of any conflict and/or inconsistency between the provisions of these Specific Terms and Conditions and the General Terms and Conditions of Supply and the provisions of the Registry Terms, the provisions of the Registry Terms shall prevail, insofar as they relate to the provision of the Domain Name Services to you.

2.5.      You acknowledge that any timescales specified by us in relation to the provision of the Domain Name Services are estimates only and we shall not be liable for any loss, damage or claim relating to any delay relating to the provision of the Domain Name Services, howsoever caused.

2.6.      You shall indemnify us against and any all claims, losses and/or damage suffered by us as a result of any claim:

2.6.1.      That a Domain Name infringes the Intellectual Property Rights of any third party;

2.6.2.      That a Domain Name has been registered in bad faith and/or is being used for any unlawful purposes; and/or

2.6.3.      In respect of any errors in any information provided by you regarding the Domain Name Services.

2.7.      You acknowledge and agree to provide accurate contact details in respect of the Domain Name Services, and to keep such details up to date. Failure to keep your contact details updated may result in you not receiving important information regarding the Domain Name Services, including but not limited to, Domain Name renewal notices. You acknowledge and agree that we cannot accept liability for any loss, damage or claim arising from your failure to provide accurate and updated contact details.

3.       DOMAIN NAME REGISTRATION SERVICES

3.1.      We offer a range of Domain Name extensions including .co.uk, .org.uk, .me.uk, .ltd.uk, .plc.uk, .com, .net, .org, .biz, .info and .eu. Please email to check availability.

3.2.      You acknowledge that for applications for registrations for .plc.uk and .ltd.uk Domain Names, your Domain Name must be identical to your company name as registered with Companies House and that the company must remain registered at Companies House for the Domain Name to remain registered. We shall not be liable for any loss, damage or claim relating to non-registration or revocation of a Domain Name in the event that you do not continue to meet these requirements.

3.3.      Registrations for the .uk Domain Name extension are valid for two years. All other Domain Name extensions are valid for one year. Thereafter, the Domain Name Registration Services shall automatically renew for further periods of:

3.3.1.      24 months in respect of .uk Domain Names; and/or

3.3.2.      24 months in respect of all other Domain Name extensions unless limited to 12 months by the Domain controlling authority;

3.4.      In each case a "Renewal Period", until and unless terminated by you upon giving us notice to terminate prior to the first anniversary of your Domain Name Registration or prior to the anniversary of any Renewal Period in accordance with clause 3.4.

3.5.      We shall send you a reminder 30 days prior to the renewal of the Domain Name Registration Services. If you do not wish to renew the Domain Name Registration Services, you must notify us within 14 days from the date of the 30 day reminder notice, otherwise the Domain Name Registration Services will lapse. We will sent one further reminder 7 days after the service has lapsed.

3.6.      Notwithstanding the provisions of clause 3.3, the Charges for all Domain Names will be payable in advance. For the avoidance of doubt, the Charges for two year.uk Domain Name Registration Services shall be payable in one instalment at the time of registration of the .uk Domain Name and every subsequent 2-yearly renewal.

3.7.      You acknowledge that our acceptance of your Customer Application for Domain Name Registration Services shall not constitute confirmation from us that any particular Domain Name is available for registration as this is controlled by the relevant Registry. You understand that we cannot take any responsibility for any expenditure you may make in reliance upon the registration of the Domain Name. We advise that you do not incur any such expenditure until you receive confirmation from us that the Domain Name has been registered to you.

3.8.      Save in the circumstances set out at clause 3.2 above, in the event that a Domain Name is not registered and/or the Registry refuses to register a Domain Name, we will refund the Charges in respect of the Domain Name Registration Services to you.

3.9.      Our liability in respect of clause 3.7 shall be limited to the refund of the Charges paid by you in respect of the Domain Name Registration Services. We shall not be liable for any loss, damage or claim relating to the non-registration of the Domain Name or your reliance upon the registration of the Domain Name howsoever caused.

3.10.   You agree that all Domain Names will be initially directed to a holding page hosted by us (the "Holding Page") until you contact us to agree otherwise.

4.       DOMAIN NAME TRANSFER SERVICES

4.1.      In the event that you request a transfer of a Domain Name from us to a new service provider, you agree and acknowledge that:

4.1.1.      You may not transfer a Domain Name to a new service provider within 60 days of registration of the Domain Name with us;

4.1.2.      The new service provider must be aware of and be able to approve the transfer;

4.1.3.      Your submission of a transfer request does not guarantee that the transfer will be successful; and

4.1.4.      Until such time as the transfer is complete, you will remain liable for the management of the Domain Name, including the obligation to pay any applicable renewal Charges and any other charges which may become due prior to the transfer date.

4.2.      You acknowledge that, in addition to the requirements set out at clause 4.1, you must complete a Domain Name Transfer Away Form (available from us upon request). Business users must also provide a written request to use the Domain Name Transfer Services (printed upon their letter headed paper) in addition to the Domain Name Transfer Away Form.

4.3.      The current fee for the Domain Name Transfer Services is available on request.

5.       GENERAL

5.1.      These Specific Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.